FAQ

Jia Chong Guo Ji

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  • Q: What are the payment methods?

    A: The trade terms (such as EXW, FOB, CIF, etc.) will be confirmed during the quotation. For bulk production, a 30% advance payment is usually made, and the remaining balance is paid before shipping or upon seeing a copy of the bill of lading. T/T is the main method of payment, but L/C can also be negotiated for use.

  • Q: How is the cargo transportation arranged?

    A: We are only 75 kilometers away from Ningbo Port. We mainly use sea transportation, which is convenient and efficient. If an urgent delivery is needed, we can also arrange air transportation through Ningbo or Shanghai airports.

  • Q: What is the size of the company and its personnel structure?

    A: Currently, the company has over 200 employees, including 5 design staff and 6 R&D personnel.

  • Q: Do you support customized production?

    A: Customized production is our core business. We can develop and manufacture according to the drawings or samples you provide.

  • Q: What products do you mainly offer?

    A: We focus on the pet products industry. Our product range is comprehensive, including pet cleaning and grooming products, water bowls, cat litter boxes, water dispensers, feeders, litter scoopers, etc. We also provide one-stop supply services.

  • Q: Are you a factory or a trading company?

    A: We are a direct manufacturer with independent production capabilities. We have an international sales department to provide a full-service process from production to export. The factory has obtained ISO and BSCI professional certifications.

  • Q: How long will it take to receive a reply after placing an inquiry?

    A: We attach great importance to every inquiry. During working days, we will respond within 1 hours after receiving the inquiry.